Help with Type Valet
Email hello@epiphani.studio. We usually reply within one business day.
The fastest way to get help
In Type Valet, open Settings, then About, then Send Feedback. Your report arrives with your app version and the log lines we need, so most problems are fixed in one reply.
Snippets are not expanding
Type Valet needs Accessibility access to see your typing. Open Settings, then General: if Accessibility shows Not granted, press Open Accessibility settings and switch Type Valet on.
A password prompt or app has paused expansion
macOS pauses every text expander while a password field has Secure Input on. Type Valet's banner names the app holding it and offers Show (to finish the waiting prompt) or Lock Screen, which clears it in one step. Terminal and iTerm2 hold it while their Secure Keyboard Entry menu item is checked.
Sync and your Epiphani account
Settings, then Account: sign in, turn on sync, and your library follows you to every Mac you sign in on. Sync now pulls the latest at once.
Team libraries
Settings, then Account, then Your team lists the groups your team shares with you. Owners and admins share a group from the same place.
Purchases and licenses
Settings, then Plans, then License activates Pro with the email you bought with. Your receipt comes from Polar, our merchant of record. For a refund or a billing question, email us with your purchase email and the date.
Find any setting
Press Command-F in Settings and type what it does: paste, password, sync or team.